Grievance Redressal
We take customer concerns seriously and aim to resolve them promptly.
Our Commitment
SMF finance is committed to addressing customer concerns fairly and promptly. If you have a grievance related to our services, loan process or customer experience, we encourage you to reach out to us directly.
How to Raise a Grievance
- Call our team at 1800 4100 777
- Email us at mysmf.in@gmail.com with details of your concern
- Visit your nearest SMF finance branch and speak with our staff
- Use the Contact Us form and select "General Enquiry"
What to Include
To help us resolve your concern efficiently, please include:
- Your full name and contact details
- Branch or service related to your concern
- A clear description of the issue
- Any relevant application or reference details, if available
Our Response Process
Our team reviews grievances and works to respond as promptly as possible. We aim to understand the concern fully, communicate clearly about next steps, and work toward a fair resolution.
This page reflects SMF finance's internal grievance-handling process. For guidance on regulatory escalation, please contact our team directly and we will advise on the appropriate next steps applicable to your situation.